FAQ: FREQUENTLY ASKED QUESTIONS
Paypal or Credit/Debit Card
How do I make my payment?
How long do I have to wait for my order?
2 WEEKS... As all V-Jewellery products are handmade just by myself.
The wait time is my processing time.
Please note this does not always include delivery time.
If you need for a certain date please contact me beforehand.
Is the metal safe to wear & wont cause allergies?
Yes all metal's used for jewellery are Nickel & Lead free...
hypoallergenic so perfectly safe from allergies and wont fade,
discolor or turn your skin green
Do you give bulk discounts?
Yes on £200 or more orders placed.
You will receive a discount of 30%
Use coupon code: VJ-BULK at the checkout.
Can I get a refund or exchange?
Due to vast majority of V-Jewellery products being personalised
NO REFUNDS.... BUT ALWAYS HAPPY TO REPLACE / EXCHANGE WHEN FAULTY
This saves on buyer return charges, as you won't have to return
as long as I recieve a clear photo showing the fault in detail via facebook page,
contact message or email. I then will send your replacement/exchange out at my cost.
Dependant on the fault I'll give you the option of replacement orexchange for another product to
same value of the original product.
Some faults can easily be corrected so please get in contact to give me
the chance to correct before leaving your review.
If your product is not faulty and not personalised and you have changed your mind then
you are welcome to return for an exchange to the same value of
the product within 7 days of you receiving your order.
Buyer pays return delivery. Signed for recommended... any other way would
be at your own risk & for the exchange product (1st signed for £3.15) delivery.
How much is delivery?
•1ST CLASS SIGNED FOR - £3.15
•SPECIAL NEXT DAY DELIVERY - £6.50
Free 1st Signed for Delivery with all £35 orders
Free Next Day Delivery with all £100 orders
You only ever pay one postage
I always aim to dispatch within 2 or 3 days of your order being completed. Please allow for royal mail delivery time 3-5 days. If you select next day delivery please remember this will not be received the day after you have placed your order it means you will receive the day after your order as been dispatched once your order has been completed.
Can I track my order?
Yes... Please contact me for your tracking number.
Once posted I always obtained proof of postage.
I'm not responsible for royal mail therefore once I've posted please allow
for royal mail delivery times. If your parcel doesn't arrive within 14 working days.
The 15th day is when royal mail class parcels as lost. Which is then when I will
complete your order again and send out as soon as possible.
Do you ship Internationally?
At present I will not be offering International via the website.
Although I will still take your order via the facebook page if you drop me a message ill find out what your shipping costs will be so it covers yourself and me.