1. When placing a order please make sure you send all details in the order template and that all names/dates/words are spelt correctly. Any mistakes made from your order will be corrected at a charge, any mistakes made on our part will be corrected with no charge. Remember we can only work with the details you provide.
2. Once your order has been placed please dont contact me to change the order as your order as been finalised... If you believe you've made a mistake then please contact me.
3. Upon placing your order you will be informed of the current order turnaround. If your order status is "Processing", "Complete" or "Shipped" and still within my turnaround time please do not contact me as I will be unable to provide you with any further information. When your order is completed you will receive a message with a photo of your order.
4. Once posted I always obtained proof of postage. I'm not responsible for royal mail therefore once ive posted please allow for royal mail delivery times. If your parcel doesn't arrive within 14 working days (the 15th day is when royal mail class parcels as lost) Please contact me for tracking number.
5. All pieces are done by free hand and as much as I will always do my very best to make sure the alignment/spacing of letters are correct. Please do keep in mind that you are purchasing a hand stamped piece not a manafactured. Ie: some items can appear not exactly perfect though this does make every piece unique as there will never be any two pieces a like. If your looking for a manafactured piece please dont purchase as Hand Stamped pieces arn't for you.
6. V-Jewellery© is not responsibility for wear & tear from everyday use or your item being altered or tampered with.
7. With the majority of items being personalised I dont give refunds though do except returns only if your product is faulty then please contact me with the problem... If the item is to be return for alterations & you need to pay for additional plates or changing something to your item then payment must be paid when you make your request. When returning please make sure you post 1st class signed for within 7 days. (Please do not return outside this timescale) If items returned any other way this is at your risk and wouldn't be replaced if lost and please return in the same condition as you received (ie: jiffy bag)
8. Feedback/reviews are vital to V-Jewellery©. Please leave your review from the products you've order via the email you received and on the review box of my facebook page with how happy your are with your order IE: Product Quality & the Service you've received. If you have any problems please contact me first so I can address any issue you may have.
By placing your order... you are agreeing to the above terms & conditions.